HELP · CENTER

GamFree Shield blocks gambling at the system level, not just inside one browser. Multiple independent defences run at the same time so the common workarounds people reach for in a weak moment don't open a door.

The app monitors itself continuously. If any part is tampered with, or briefly drops during a network change, it rebuilds automatically.

Change your plan

From the dashboard, click Change plan. You can switch to a longer term at any time. The commitment lock follows the new term: extending makes it last longer, shortening it isn't something you can do yourself by design. See Lifting the block below for the path.

Receipts

Every charge appears under Billing history on the dashboard, grouped by year. Click View ↗ on any row to open the Lemon Squeezy hosted receipt (you can download a PDF from there).

Refunds

Within a few days of purchase and on a case-by-case basis. Email support@gamfree.appand we'll handle it through Lemon Squeezy.

During an active commitment there's no one-click off. That's the point. The lock has to be deliberate enough to outlast a weak moment.

If you genuinely need protection lifted, email support@gamfree.app and tell us why. We'll send back a single-use reset code. Enter it in Settings → Recovery → Reset protection on the Mac app and the block lifts.

The code can't be reused and isn't self-service on the website on purpose. Pause between asking and receiving it is part of the lock.

The Activate button keeps spinning

Usually means the helper isn't approved yet. Open System Settings → General → Login Items & Extensions, toggle GamFree Shield Helper on, then try Activate again.

The dashboard says I have a different plan than I bought

The plan syncs from Lemon Squeezy via webhook. If it's off, give it a minute and refresh. If it's still wrong after that, use the Report button below. Include your order number so we can match it up.

A site is still loading after I enabled protection

Most browsers cache DNS for an open tab. Quit and reopen the browser (Cmd-Q, not just close the window) and the cached connection drops.

Protection looks "degraded"

The app self-heals within seconds; a brief banner during a Wi-Fi switch is normal. If it persists, press Repair protection in the dashboard banner. The system rebuilds protection in place. No need to reinstall.

The Report button at the bottom-right of the dashboard opens a small form. Tell us:

• Type: Bug, Billing, Feature request, or Something else.
• Subject: one line summarising it.
• Details: what you did, what you expected, what happened. Screenshots aren't needed for most reports but feel free to email follow-ups to support@gamfree.app.

The report goes to support staff with your account email attached. Replies land on the same address.