REFUND · POLICY

You can request a full refund within 14 days of your first purchase on the account, no questions asked. This matches the EU consumer cooling-off period and we extend it worldwide, not just to EU residents.

The 14 days are counted from the date of the initial successful charge. Renewals on an existing recurring plan are not new purchases and are not covered by this window. See After 14 days below.

After the 14-day window we handle refund requests case by case. We are generally willing to refund in scenarios like:

• A technical issue we cannot resolve that prevents you from using the app at all.
• A duplicate or mistaken charge.
• A recurring renewal that you did not realise was about to happen and that you contact us about promptly (typically within 7 days).
• A genuine billing error on our side.

We will normally not issue a refund when:

• More than 14 days have passed since the original purchase (outside the case-by-case scenarios above).
• You used the service substantially, then changed your mind about the commitment lock. The lock is the product. That’s why you paid for it.
• You are mid-way through a long-term plan (1, 2 or 5 years) you chose voluntarily and want the unused portion back. The longer-term plans are priced lower per month precisely because they aren’t pro-rated.
• You have requested and received a reset code from us within the current billing period.

None of this overrides any non-waivable consumer rights you have under the law of your country of residence.

Please email support@gamfree.app before you raise a chargeback with your bank. We can almost always resolve a refund directly, faster than the bank route, and without affecting your ability to use the service in future.

A chargeback raised without first contacting us may result in the account being suspended while it is investigated. That’s a Lemon Squeezy + processor rule we have to follow.

When a paid subscription is refunded, the commitment lock that subscription was funding ends with it. We will tear protection down on your device the next time the app contacts our servers (usually within a minute of the refund landing).

If you want the lock back, re-subscribe. Protection will auto-activate when the new period starts. If you signed out and your accountability partners were notified that protection was disabled, that notification is part of how the system is designed to work; we won’t un-send it.

Email support@gamfree.app with:

• The email address on the account.
• The Lemon Squeezy order number (it’s on every receipt and also visible under Billing history on the dashboard).
• A one-line reason. We’re not going to argue you out of it; the reason just helps us spot bugs and tune the product.

We reply within two business days. If the request fits this policy we instruct Lemon Squeezy to process the refund immediately.

Lemon Squeezy typically posts the refund within 1–3 business days of the instruction. The funds then take an additional 3–10 business days to appear on your card statement, depending on your card issuer and country, that part is outside our control.

If the refund hasn’t shown up after 10 business days, email us with the order number and we’ll chase Lemon Squeezy with you.